Kualitas Pelayanan Pramusaji Untuk Meningkatkan Pelayanan di Restaurant Srimanganti di Hotel Grand Keisha Yogyakarta

Abstract

This study aims to find out about the quality of waiter service that has been implemented in Srimanganti Restaurant with the results of the implementation of the quality of waiter service with the Standard SOP Sequence Of Service in the Srimanganti restaurant. Furthermore, the quality of waiter service to increase guest satisfaction can be seen in Guest Comments through Traveloka reviews, because in terms of service quality there is already a framework for thinking about the quality of waiter service that has been implemented in it such as Tangible, Reliability, Responsiveness, Assurance and Empathy. The components in guest satisfaction are Repeater Guest, product quality, price, service quality and emotional factors. So the quality of waiter service to increase guest satisfaction has been proven with the components above and everything has been proven for its application, which has also been adjusted based on the framework between waiter service and guest satisfaction Srimanganti Restaurant.