Kajian Tentang Pengaruh Guest Comment Terhadap Perubahan KebijakanBanquet Manager di Hotel Grand Keisha Yogyakarta

Authors

  • Fera Nurul Permatasari Sekolah Tinggi Pariwisata Sahid Surakarta
  • Budi Purnomo Sekolah Tinggi Pariwisata Sahid Surakarta
  • Denny Asmara Sekolah Tinggi Pariwisata Sahid Surakarta

Keywords:

Guest comment, Banquet, Influence, Kebijakan

Abstract

The purpose of this final project examines the effect of guest comments on changes in banquet policies. In writing this final project, used interviews, questionnaires, observation, literature study and documentation with qualitative descriptive analysis. The results of this study prove the influence of guest comments regarding changes in services, facilities, hotel conditions and security. This is based on the recapitulation of the percentage of information that the respondents answered "strongly agree" as much as 64%, "agree" 32% and doubt "4%" of the total 100%. The conclusion that can be drawn from the guest comments is very important as an evaluation material for changes in the banquet manager policy at the Grand Keisha Hotel Yogyakarta.

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Published

2020-12-01

How to Cite

Nurul Permatasari, F., Purnomo, B., & Asmara, D. . (2020). Kajian Tentang Pengaruh Guest Comment Terhadap Perubahan KebijakanBanquet Manager di Hotel Grand Keisha Yogyakarta. Jurnal Pariwisata Indonesia, 15(2), 39–49. Retrieved from http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/167

Issue

Vol. 15 No. 2 (2019): Jurnal Pariwisata Indonesia

Section

Artikel

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Copyright (c) 2021 Fera Nurul Permatasari, Budi Purnomo, Denny Asmara

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This work is licensed under a Creative Commons Attribution 4.0 International License.

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