Efisiensi Program Aplikasi Opera Terhadap Produktivitas Departemen Front Office di Montigo Resort Nongsa

Authors

  • Alexander Dwi Setyono Putro Sekolah Tinggi Pariwisata Sahid Surakarta
  • Titik Akiriningsih Sekolah Tinggi Pariwisata Sahid Surakarta
  • Kris Cahyani Ermawati Sekolah Tinggi Pariwisata Sahid Surakarta

Keywords:

OPERA, front office, Productivity

Abstract

This study aims to: (a) describe the efficiency of the OPERA application program at Montigo Resort Nongsa, and (b) the effect of the OPERA application program on the productivity of the Front Office department at Montigo Resort Nongsa. Researchers used qualitative research methods, by obtaining data through interviews, observation, documentation, and literature study. Furthermore, the researcher analyzed the data by means of data triangulation. The research conducted is about how fast employees are at work, how easy the OPERA application program is to use by employees, what are the features of the OPERA application program that are useful for employees at work, and how the productivity of the Front Office Montigo Resort Nongsa department when using the OPERA application program. Based on the results and existing discussion, it is concluded that the OPERA application program greatly affects the speed of employees when working, the OPERA application program can be easily used by most employees, the OPERA application program has many features which in use are very useful when used by employees at work, as well as the efficiency of the OPERA application program have an impact on the productivity of the Front Office Montigo Resort Nongsa department.

Downloads

References

Arikunto, S. 2013. Prosedur Penelitian: Suatu Pendekatan Praktek. Jakarta: Rineka Cipta.

Badudu, J. S. 2009. Kamus Ungkapan Bahasa Indonesia. Jakarta: Buku Kompas.

Bagyono dan Agus Sambodo. 2006. Dasar-dasar Kantor Depan Hotel. Yogyakarta: CV. Andi Offset.

Bagyono. 2012. Teori&Praktik Hotel Front Office. Bandung: CV. Alfabeta.

Cahyani Kris. Vol 9, No 2 (2014) Peranan Resepsionisdalam Meningkatkan Kualitas Pelayanan Tamu Di Hotel Hyatt Regency Yogyakarta.

Harsono. 2001. Coaching dan Aspek-Aspek Psikologi Dalam Choaching. Jakarta: Tambak Kusuma.

Hasibuan, Malayu S.P. 2005. Manajemen Sumber Daya Manusia, Edisi Revisi. Jakarta: Bumi Aksara.

https://www.montigoResort.com/nong sa diakses pada 18 Juli 2020.

Jogiyanto, 2007. Sistem Informasi Keperilakuan. Edisi Revisi. Yogyakarta: Andi Offset

Joko, Subagyo. 2011. Metodologi Penelitian dalam Teori dan Praktek. Jakarta: Aneka Cipta.

Kuncoro, Mudrajad. 2009. Metode Riset Untuk Bisnis & Ekonomi. Jakarta: Penerbit Erlangga.

L. Mathis, Robert & H. Jackson, John. 2011. Human Resource Management (edisi 10). Jakarta: Salemba Empat.

Mathieson, K. 1991. Precdicting User Intentions: Comparing The Thecnology Aceeptance Model with The Theory Planned Behavior. Information System Research. No. 2:173- 222.

Maurits, Setyawati. 2010. Selintas Tentang Kelelahan Kerja. Yogyakarta: Amara Books.

Moleong, Lexy J. 2012. Metodologi Penelitian Kualitatif. Bandung:PT Remaja Rosdakarya.

Nasution. 2003. Metode Penelitian Naturalistik Kualitatif. Bandung: Tarsito.

Nazir, Moh. 2013. Metode Penelitian. Bogor: Ghalia Indonesia.

Poerwadarminta, W.J.S. 2002. Kamus Umum Bahasa Indonesia. Jakarta: Balai Pustaka.

Pranjono, Stefanus. 2009. Setan, Dalam Prespektif Perjanjian Baru. Yogyakarta: Kanisius.

Siagian, Sondang. P. 2014. Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.

Sugiarto, Endar. 2004. Hotel Front Office Administration. Jakarta: Gramedia Pustaka Utama.

Sugiyono. 2013. Metodelogi Penelitian Kuantitatif, Kualitatif dan R&D. Bandung: ALFABETA

Sukadiyanto. 2005. Pengantar Teori dan Melatih Fisik. Yogyakarta: FIK Universitas Negeri Yogyakarta.

Sukardi. 2013. Metodologi Penelitian Pendidikan Kompetensi dan Praktiknya. Jakarta: Bumi Aksara.

Sukmadinata, Nana Syaodih. 2013. Metode Penelitian Pendidikan. Bandung:PT Remaja Rosdakarya.

Supriyati. 2011. Metode Penelitian. Bandung: Labkat Press Unikom. Widanaputra,

A.A.GP dkk. 2009. Akuntansi Perhotelan PendekatanSistem Informasi Yogyakarta: Graha Ilmu.

Published

2020-07-01

How to Cite

Dwi Setyono Putro, A., Akiriningsih, T., & Cahyani Ermawati, K. (2020). Efisiensi Program Aplikasi Opera Terhadap Produktivitas Departemen Front Office di Montigo Resort Nongsa. Jurnal Pariwisata Indonesia, 15(2), 15–23. Retrieved from http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/153

Most read articles by the same author(s)

1 2 3 > >>