1.
Hanifah U, Sumarman S. Peranan Guest Relation Officer (GRO) Dalam Menangani Keluhan Tamu di Hotel Royal Ambarrukmo Yogyakarta. Jurnal Pariwisata Indonesia [Internet]. 2014 Jun. 1 [cited 2024 Dec. 18];9(2):60-81. Available from: http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/182