SUNYOTO, S.; MANOPO, C. Kinerja Bellboy Dalam Meningkatkan Kualitas Pelayanan di Hotel Golden View Batam . Jurnal Pariwisata Indonesia, [S. l.], v. 7, n. 1, p. 83–106, 2011. Disponível em: http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/97. Acesso em: 18 dec. 2024.