SUPARWANTO, S.; RESMI TRIYARSI, I. Kajian Tentang Product Knowledge dan Standard Of Service Terhadap Tingkat Kinerja Bagi Waiter/Waitress di Kopi-O Restaurant Bintan Lagoon Resort. Jurnal Pariwisata Indonesia, [S. l.], v. 6, n. 2, p. 68–85, 2011. Disponível em: http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/89. Acesso em: 18 dec. 2024.