UTAMA PUTRA, S.; MARIMIN , M. . Pengaruh Kualitas Pelayanan Terhadap Tingkat Kepuasan Tamu di Housekeeping Department Hotel Lor In Surakarta. Jurnal Pariwisata Indonesia, [S. l.], v. 10, n. 1, p. 43–65, 2014. Disponível em: http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/186. Acesso em: 18 dec. 2024.