YUNILA, F.; CAHYANI ERMAWATI, K.; AKIRININGSIH, T. Pengaruh Kualitas Pelayanan Guest Relation Officer Terhadap Kepuasan Tamu di Hotel JW Marriott Surabaya. Jurnal Pariwisata Indonesia, [S. l.], v. 16, n. 1, p. 1–11, 2020. Disponível em: http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/168. Acesso em: 18 dec. 2024.