Adi Pratama, A., Sunyoto, S., & Sumarman, S. (2016). Analisis Implikasi Peran Standard Operating Procedure (SOP) Terhadap Tingkat Kualitas Kerja Bagi Room Attendant pada Housekeeping Department di Hotel Novotel Solo. Jurnal Pariwisata Indonesia, 12(1), 77–102. Retrieved from http://jurnal.stpsahidsurakarta.ac.id/index.php/JPI/article/view/206